Our Chocolates
Discover Our Favourite Creations
Signature 70% Dark Chocolate
White Chocolate
A silky with delicate vanilla notes, crafted using premium coca butter.
Classic 40% Milk Chocolate
A creamy and well balanced milk chocolate, smooth texture and gently cocoa flavour.
FAQ
How do i place an order?
Ordering is simple! Browse our product, add your favorites to your cart and complete checkout through our secure online payment system. You can also contact us via WhatsApp, email or phone if you need assistance or wish to place a customized order.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways, bank transfers and other approved payment methods available during checkouts. No cash payments please.
Is my payment information secure?
Yes. Your payment security is our priority. We use reputable and secure payment platforms that protect your personal and financial information using industry standard encryption.
Can I pay on delivery?
To ensure efficient order processing and production scheduling, all orders must be paid for in full before production.
Are your chocolates handmade?
Yes. Every GreenMerin chocolate is handcrafted in small batches to ensure exceptional quality, flavour and attention to detail.
Where do you source your cocoa?
We currently craft our chocolates using premium cocoa liquor sourced from reputable Nigerian coca processors. As part of our long-term vision, we are building a traceable farm-to-bar supply chain by sourcing directly from verified coca farmers.
What products do you offer?
Our collection includes dark chocolate, milk chocolate, handcrafted bonbons, cocoa spread, customized chocolates, premium gift boxes, and seasonal collections. Additional products will be introduced as GreenMerin expands.
Do you use artificial preservatives?
We are committed to using quality ingredients and producing chocolates with minimal unnecessary additives, while maintaining food safety and product quality.
Do your chocolates contain allergens?
Some products contain or may contain milk, soy, peanuts, tree nuts, gluten, or other allergens depending on the recipe. Please refer to each product page or contact us before placing your order if you have food allergies.
Can I order customized chocolates?
Absolutely! We create personalized chocolates for weddings, birthdays, baby showers, anniversaries, graduations, festive celebrations, corporate events, product lunches, and other special occassions.
Can we include our company logo or personalized message?
Yes. We offer customized wrappers, branded packaging, personalized gift boxes, and bespoke chocolate designs for corporate and special event orders.
Is there a minimum order quantity for customized products?
Minimum order quantities vary depending on the product type and level of customization. Please contact us for a personalized quotation.
How far in advance should I place a customized order?
We recommend placing customized orders at least 2-4 weeks before your event. Larger or highly customized projects may require additional production time.
Where do you deliver?
We deliver across Nigeria through trusted logistics partners. Delivery coverage and fees are calculated during checkout.
How long does delivery take?
Delivery timeline depends on your location and product availability. Most orders are dispatched within 2-5 business days, while customized orders may require additional production time.
Can I schedule delivery for a specific date?
Yes. For customized orders, corporate gifts, and special events, you may request delivery on a preferred date. While we will do our best to meet your request, delivery times remain subject to logistics conditions.
Can I pick up my order?
Yes. Pickup options will be available by appointment.
How should I store my chocolate?
Store your chocolates in a cool, dry place away from direct sunlight and strong odors. Because Nigeria’s warm climate, refrigeration may sometimes be necessary. If refrigerated, keep the chocolate in an airtight container and allow it to return to room temperature before enjoying for the best flavor and texture.
What is the shelf life of your products?
Shelf life varies by product. Each package is clearly labelled with its best-before date and recommended storage instructions.
Can I cancel my order?
Standard orders may be cancelled before production or dispatch. Once production has commenced, cancellation may not be possible. Customized products cannot be cancelled once production has started.
Can I request a refund after cancelling my order?
Yes, provided your order is eligible for cancellation. Refunds are processed based on the stage of your order:
- Orders cancelled within 24 hours of placement (before production begins) are eligible for a refund, subject to 5% cancellation fee.
- Orders cancelled after 24 hours but before production begins are eligible for a refund, subject to 10% cancellation fee.
- Once production has commenced, a 50% cancellation fee applies to standard products to cover production cost.
- Customized or personalized orders are non-refundable once production has begun. If cancelled before production starts, a 15% cancellation fee applies.
Approved refunds will be processed using the original payment method within 5-10 business days.
What if my order arrives damaged?
Please contact us within 24 hours of receiving your order and include photographs of the damaged items. We will investigate the issue and work with you to provide an appropriate resolution.
What if I am not satisfied with my purchase?
Customers satisfaction is extremely important to use. If you have any concerns about your order, please contact our Customer Experience Team as soon as possible We are committed to resolving issues fairly and promptly.
What makes GreenMerin different?
GreenMerin combines artisanal chocolate craftmanship with long-term commitment to sustainability, local value addition, and digital traceability. As we grow, we are building a transparent cocoa value chain that supports responsible sourcing, renewable energy, and premium Nigerian chocolate.
Are your products sustainably sourced?
Responsible sourcing is central to our business. We are progressively building partnerships that will enable direct sourcing from verified coca farmers and the implementation of digital traceability across our supply chain.
Will GreenMerin product bean-to-bar chocolate?
Yes. This is part of our long-term vision. While we currently craft our chocolates using premium cocoa liquor from trusted Nigerian processors, we are working towards becoming a fully integrated bean-to-bar chocolate company with embedded digital traceability and renewable-energy-powered production.
Do you offer factory tours or chocolate workshops?
These experiences are part of our future expansion plans. We look forward to welcoming visitors to experience chocolate making, cocoa education, and artisanal chocolate tasting once our production facility is fully operational.
Still have a question?
We are always happy to help. If you can’t find the answer you’re looking for, please get in touch through our Contact Us page, email, phone number, or WhatsApp. Our team will be delighted to assist you.